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Unit 4 Business Environment

Identify the mission, objectives and responsibilities of an organisation within its environment

Categories of organisation: size, sector/type — private, public, voluntary, charitable;
activity — primary, secondary tertiary

Mission, objectives and values of organisations: concept of corporate mission or vision,
underlying values/philosophy, profit, market share, ROCE, sales, growth, level of service,
customer/user perceptions and audits

Stakeholders: identification of stakeholders, stakeholder groups, conflict of expectations,
attitude, power-influence matrix; satisfying stakeholder objectives, measuring performance

Responsibilities of organisations: to stakeholders, key legal responsibilities eg consumer,
employment, disability discrimination and health and safety, diversity and equal
opportunities, stakeholder pensions; wider responsibilities including ethical, environmental;
ethical practice

 

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Book Recommendation

HNC/HND Business Core Unit 4: Organizations, Competition and Environment: Study Text (2000) - Buy it
Part of the HNC/HND business series, this text on organizations, competition and environment features a blend of topic coverage and practice opportunities with BTEC guidelines, key definitions, timed activities and assignments, and topics for class discussion. It is suitable for both classroom and individual study. Buy it from amazon.co.uk.

All content copyright © 2007 - 2013